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FAQ'S

  • What kind of services are you providing?
    We develop premium custom plugins which are officially supported on both Linux and Windows distribution to all Sisense versions Along side our plugins, we provide the following services: • Mentoring on how to operate the Sisense platform. • Plugins installation and custom development of new plugins or widget scripts. • Assistance with migrations from Windows to Linux. • Server-side plugins development and python scripting for data engineering purposes. • Integrating Sisense with external applications & APIs • Troubleshooting and communications with the Sisense support. • Hands-on assistance with cube planning and advanced data modeling topics. • Hands-on assistance with Data Analysis and Dashboard Design.
  • Do you offer Sisense implementation?
    Yes, we do. We have extensive experience on implementing Sisense within dozens of companies.
  • Do you offer Sisense custom developments?
    Yes, we do. All of our plugins are developed according to Sisense user's use-cases that required an ad-hoc solution. This is why we are experts in custom development of new plugins.
  • Do you have demo dashboards?
    We encourage using our demo enviroment to maximize your exploration. Contact us to get access to our demo enviroment.
  • Do you support OEM?
    We are fairly experts in embedded BI & OEM analytics. Most of our plugins designed to OEM.
  • Are the plugins supported on all Sisense versions?
    Our plugins are officially supported on all Sisense versions released in the last 12 months. We make an effort to maintain previous versions of the plugins supported as well.
  • Do you provide free trial?
    Yes, we do! Free trials are both available and encouraged. Usually the trials are valid for an estimated time period between 3-4 weeks.
  • Integrations
    Our plugins are fully integrated with translations and metadata plugin.
  • How do I get support if needed?
    In order to get to our support, simply write an email to support@paldi.solutions
  • How do I install the Paldi plugins?
    To install, you will need to extract the plugins sent to you by email, into the plugins folder as explained on this Sisense documentation page. Also, please make sure that the Paldi Components plugin is installed as it holds our code framework that serves all our plugins and therefore is a prerequisite to all our plugins.
  • What response time do you guarantee within your SLA?
    For critical issues we are committed to respond within 24 hours. For other types of issues we are committed to respond within 7 days. Having said that, It usually takes between 24 to 48 hours to deliever an initial response to whatever use case you are having. We are working hard to provide you with the best support possible.
  • For how long are lisences valid for?
    Usually, license is valid for one year. However, you can choose to purchase a multi year license, and enjoy a larger discount.
  • Do you offer any kind of discounts?
    Bundle Discounts are available of 10%-30% when purchasing several plugins. We also promote occasional voucher deals with even larger discounts so it's good to keep an eye out! 😉
  • What are the plugins costs?
    The price of a plugin ranges from $1,000 to $5,000, depending on the license type (Limited/Unlimited) and whether it was acquired as part of a bundle package. - Limited license lets you install the plugin on up to 2 production servers/nodes, we don't count dev/ staging and etc’. - Unlimited license usually fits a high availability deployment in which the plugin can be installed on as many servers as needed.
  • Are the plugins compatible to HIPAA compliance?
    Our plugins are fully compatible to HIPAA compliance.
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